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  • Can I order custom made toys
    In short yes. We do make custom toys and are always happy to hear any ideas you may have have. During the busy Christmas season we may not have time to do a cutom toy and if this is the case w will let you know.
  • What type of paint or finish do you use on your toys
    The paint we use is certified non toxic meeting either EN71-3 ( European Union Standard) or Art & Creative Material Institute Certified ( North America Standard) We also finsh our toys with a locally made non toxic Beeswax Finish.
  • Can I order a custom pen or pencil?
    Yes, I would love to do a custom pen or pencil for you. We carry over 30 species of wood from around the world and over 40 different colour variations of acrylic. Email me to arrange a pen or to talk about what you would like.
  • What mediums do you work with to make your pens and pencils?
    The Friendly Woodworker uses beautiful woods from around the world, as well as acrylics. He stocks over 30 species of wood and over 40 different colour variations of acrylic. He is sure to have something you need.
  • Do you offer a warranty on your pens or pencils?
    Then pens purchased from The Friendly Woodworker are warrantied for 30 days for defects from date of shipping. The Friendly Woodworker does not warranty a pen or pencil if there are any signs of abuse.
  • Do your pens take refills?
    Yes, all the pens take either a Cross style refill or a Parker style refill. Refills can be purchased from the The Friendly Woodworker in the accessories section of the shop, or at most office supply companies.
  • What if I have an issue with a pen or pencil?
    The Friendly Woodworker takes great pride in workmanship and only uses quality pen hardware and finishes. However, if you have any issues with a pen within the 30 Day Warranty Period, please notify us. We will be pleased to determine the problem and either fix it or replace the pen at no cost to you.
  • Do you only make pens and pencils?
    No, The Friendly Woodworker has a fully equiped woodworking shop. He also makes non toxic wooden toys, games and unique gift ideas.
  • What is the shipping cost?
    Here at theThe Friendly Woodworker we ship Canada wide. We can give you a quote on shipping by simply contacting us. We do not make money on shipping. We charge what is costs us, Orders over $250.00 are eligible for free shipping within Canadian provinces
  • What payment methods do you accept?
    The Friendly Woodworker accepts e-transfer or we can generate an invoice using Square that you can pay via debit or credit card. To order please email us and we can confirm your order and arrange payment. If you have any questions please feel free to contact us.
  • Do you accept larger orders? I would like to give pens or pencils as gifts to staff and family.
    Yes, we would love to provide you with handmade pens or pencils as gifts for your team or family. Please contact us with your vision and quantity, and we will provide a quote for your order and a timeframe for completion.
  • What do I get with a Classic series pen?
    With each Classic series pen purchased you will recieve the pen, a Classic series pen box and a suede pen sleeve that will protect your pen while on the go. Below is an example of a Classic series pen with chrome finish.
  • What do I get with a Premium pen purchase?
    With a Premium pen purchase you will receive the pen, a standard deluxe pen box and a suede pen sleeve that will protect your purchase while on the go. Below is an example of a Premium pen with cases, using a two-tone chrome pen with maple burl.
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